hand-book

We have trained over 22,000 individuals, including people who use services and their carers, and staff who work within and manage agencies that support adults with complex needs.  We work across health, social care, criminal justice, housing, the voluntary or independent and residential care sectors.

We work very closely with our commissioners to create training that meets their specific needs.  For further information and a current list of the courses we offer, please see Current Training.

All of our courses are evaluated, as quality is key to our services. We regularly exceed our internal goal of 90% of participants rating our training as “Excellent” or “Very Good”. For details, please see our most recent Evaluation Reports.

100% of commissioners who have provided feedback rated our training as “Excellent” or “Very Good”.  Our work as practicing social workers informs our teaching, and vice-versa; and we endeavour to ensure that participants’ learning extends beyond the duration of our sessions.

"Excellent, very flexible and worked well with others to deliver to very tight deadlines. I have had very good feedback about Wendy and Ming from a whole range of people who attended“ - Clinical Commissioning Group

Wendy and Ming "are excellent trainers with many strengths....they are able to create a space in which students feel able to critique and challenge their own practice, and they use innovative and fun approaches to develop ideas and encourage learning” - University Commissioner

"Helpful and professional in all aspects...Both Ming and Wendy are approachable, knowledgeable and supportive of the aims of our organisation" - Care Provider Commissioner

"Undoubtably one of the best and most useful presentations I have attended" - GP Education Event Participant

"I have had people stop me and also tell me how good the training was and how relevant it was to their practice....There is a lot of excitement about the next training session" - Local Authority Commissioner

"As practising BIAs they can ensure that their training is grounded in reality....I have observed a difference in people's understanding and practice following their attendance on these courses, and consequently a difference in the outcome for service users" - Local Authority Commissioner

"Very dynamic trainer who restores my own passion for service users and their rights" - Training Participant